Job Information
Clark State College Help Desk Technician in Springfield, Ohio
Helpdesk Technician
Salary
$20.67 Hourly
Location
Leffel Lane-Springfield, OH
Job Type
Full Time
Remote Employment
Remote Optional
Job Number
202400052
Division
Information Technology
Department
Information Technology
Opening Date
05/10/2024
Closing Date
5/24/2024 5:00 PM Eastern
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Description
The Helpdesk Technician provides remote technology support to students, employees, and campus stakeholders at Clark State College. In this role, the technician performs troubleshooting and support for various technology-related systems, network devices, and other systems or hardware needed to support teaching and learning via chat, email, telephone, video, or remote-control software. The technician is also responsible for prompt and professional issue resolution with hardware, software, network and/or applications issues serving Clark State students, faculty, staff, and guests. The technician must document all work in a help desk ticketing system. All duties shall be performed in a customer-service oriented, timely, efficient, and professional manner. This position may be remote or on campus. RELATIONSHIPS AND CUSTOMERS * *
Alumni Vendors Community
ESSENTIAL DUTIES AND RESPONSIBILITIES * *
- Acts as primary point of contact for incoming technology support requests via a variety of collaboration and support methods, including chat, email, telephone, and video.
- Provides customer support by answering questions and resolving problems with the installation, configuration, and use of computer systems and commercial and educational software packages.
- Works with other members of IT and college personnel to escalate issues or provide assistance as needed.
- Documents all work, assignments, tasks, and activities in a help desk ticketing system and provides consistent, timely, and accurate communication at all times.
- Engages in appropriate professional development to maintain skills commensurate with the needs of the College as defined by supervisor
- All other duties assigned by supervisor.
* * *EDUCATION and/or EXPERIENCE *
Associate's degree i