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With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

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The Principal Cloud Managed Services Engineer is responsible for creating and maintaining the Cloud-based Infrastructure of managed service to clients. This role is a key technical leader responsible for designing, implementing and managing highly complex cloud-based solutions for clients. As a subject matter expert with extensive expertise in cloud technologies and managed services, this role acts as a consultant in the field ensuring highly complex contracted Managed Services outcomes are delivered to the client. This role guides other engineers within the team and collaborate with cross-functional teams, and serve as a subject matter expert in cloud solutions.

This role may also contribute to / support on project work as and when required.

Working at NTT

Key Roles and Responsibilities:

• Creates and maintains the Cloud-based Infrastructure of managed service to clients

• Provides highly technical or sophisticated in nature support across Cloud technologies/Cloud solutions

• Provides consultancy support where fourth-line engineer teams were unable to resolve the problem

• Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers

• Acts as emergency support contact as needed, for critical client and business-impacting issues

• Communicates with other teams and clients for extending support

• Leads the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives

• Oversees the implementation of cloud solutions, including cloud design, configuration, and deployment and ensures adherence to best practices and industry standards

• Monitors and optimises the performance of clients' cloud-based infrastructures, identifying and resolving issues proactively

• Implements and maintains cloud security measures, ensuring compliance with relevant industry regulations and data protection standards

• Leads the troubleshooting and resolution of highly complex cloud-related incidents and problems and provides technical expertise and guidance to resolve critical issues

• Continuously identifies opportunities to improve cloud performance, security, and service delivery, driving process enhancements and technological advancements

• Creates and maintains comprehensive technical documentation, including technical diagrams, configurations, and operational procedures

• Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency

• Plays a pivotal role in deploying and managing cloud solutions, integrating automation tools, and driving innovation to meet the evolving needs of client

• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines

• May work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes:

• Excellent problem solving skills with ability to identify complex cloud issues, brainstorm potential solutions and choose the best way to resolve an issue

• In-depth knowledge of cloud technologies

• Excellent understanding of managed services concepts

• Excellent knowledge of cloud monitoring and management tools for performance optimization and troubleshooting.

• Demonstrates leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams

• Project management skills and the ability to handle multiple tasks and priorities effectively

• Excellent scripting/programming skills

• Strong scripting skills in languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

• Relevant certifications such as:

• Microsoft Certified: Azure Architect Expert

• AWS Certified: Solutions Architect Associate

• Google Cloud Platform (GCP)

• Oracle Cloud Infrastructure ()

Required Experience:

• Extended Managed Services experience

• Extended knowledge and experience in ticketing tools, preferably Service Now

• Extended experience working in multiple large Global Enterprise client outsourcing projects

• Extended vendor management experience

• Extended in-depth experience and understanding of the IT industry and standards for IT service management

• Extended experience in more than one area of expertise

• Extended experience across Emerging technology and trends impacting IT operations

• Extended experience in designing, implementing, and managing complex enterprise cloud solutions

Skills Summary

Automation Technology, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, Managed Services Delivery, Scripting, Solutions Design, Technical Consulting

Workplace type :

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.