Student Accounts Specialist

Wayne State University is searching for an experiencedStudent Accounts Specialistat its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

POSITION PURPOSE

Increase collections of students account receivables by engaging with and collecting from students and former students throughout the student life cycle. Provide student account support to students in efforts to foster student retention and eliminate student debt.

Essential Job Functions

Answer student account questions and display professional judgement regarding account resolution. Assist students via telephone, email, and/or in person with student account related questions and issues. Collaborate with other offices and/or agencies regarding student’s accounts and payments.

Communicate with students and former students via telephone and/or written correspondence to encourage payment of student balances. Make outbound calls to assigned population to resolve student balances. Confer with students/parents by telephone, email, and in person to determine reason for overdue payment, and to secure payment or assist with account resolution.

Identify, manage, collect, and resolve student account balances. Establish and maintain payment arrangements for past due accounts. Facilitate and manage repayment agreements. Make recommendations to supervisor for outside collection placement/removal. Oversee accounts placed with outside collection agencies. Respond to a variety of information requests.

Conduct student account analysis utilizing Banner student accounts receivable. Interpret and communicate student account information, ensuring completeness and accuracy. Record information about financial status of students and collection efforts and contact logs. Place and/or remove financial holds on student delinquent accounts.

Serve as a student accounts resource to students and parents during orientation and student recruiting and/or retention events. Keep abreast of applicable state and federal laws and regulations and University polices relative to collections.

Other duties as assigned.

ADDITIONAL COMMENTS:

This classification level requires specialized non-theoretical skills and an in-depth understanding of department activities, billing and collections processes and procedures. Incumbents provide instruction and guidance to students, parents, staff, and the general public on the department’s functioning. Considerable initiative, independent judgement and responsibility are applied to work activities. This classification is typically assigned to the Bursar within the Division of Fiscal Operations. This classification receives work direction and guidance from a management level position.

Qualifications:

MINIMUM QUALIFICATIONS

Education:

• Graduation from an accredited college or university or an equivalent combination of education and/or experience.

Experience:

• Minimum of 2 to 3 years of job-related experience required.

• Reasonable experience in student accounts, collections, financing, or budgeting or equivalent.

Knowledge, Skills, and Abilities:

• Strong organizational and communication skills.

• Ability to compose and appropriately format correspondence and reports.

• Strong computer skills including Microsoft Office, Banner.

• Ability to work effectively as a team member.

• Excellent customer service skills

• Ability to use judgement and initiative in applying policies and procedures to difficult and unusual situations; gather and analyze information; follow through on detail; and compile data for reports.

• Ability to manage multiple work priorities, organize and plan work/projects.

• Ability to work in a demanding environment.

• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

• Typically, incumbents have held intermediate level accounting, billing, and analytical positions.

  School/College/Division:

H82 - Fiscal Operations

Primary department:

H8235 - Bursar

Employment type:

• Regular Employee

• Job type: Full Time

• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary

• Salary minimum: $47,866

• Salary hire maximum: $57,441

Working conditions:

• This position must be filled pursuant to the provisions of a collective bargaining agreement, and as such may be filled by a qualified bargaining unit member, should one apply. • Office environment. • Work is primarily performed on-campus. • Evening and/or weekends may be required during Registration, Orientation, and peak periods.

Job openings:

• Number of openings: 1

• Reposted position: No

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Equal employment opportunity statement:

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.